FAQs

I've been involved in an accident, what should I do?

"Call our 24 hour accident assistance hotline on 0417 429 791 (24 hours service) for free accident assistance Australia wide. If your car is drivable, just bring it to our shop for an on the spot estimate. We have all of the relevant claim forms in our office so we can process your claim straight away. Otherwise call us, or submit a free online quote request."

Do I have the right to choose my repairer?

"Yes, you have the right to choose your repairer. Under new State Government legislation it is illegal for your insurance company to dictate where you get your car fixed."

Do I need to contact several repairers for estimates?

"No. It is your legal right to choose your own repairer. Only one estimate is required."

Can you match my vehicle's paint colour?

"Today’s modern factory finishes incorporate multiple layers of highly specialised paints. Atlas has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process. You can only expect quality from Atlas, you are also welcome to read some of our customer’s testimonials."

Will I have to pay an excess if I am not at fault?

"If you have all of the details of the third party involved, there is no reason why an excess should apply. You are much better off putting the claim through your own insurance to avoid all of the delays and dramas associated with a third party insurance claim. Let your insurance company do that for you."

Can I get a quote for the repairs to my car over the phone?

"Unfortunately no. There are too many variables when it comes to fixing cars and we really must see the vehicle and the full extent of the damage before we can commit ourselves to a price and a time frame. You do not have to make an appointment for a quotation, just come in any time between 7.30am and 5.30pm Mon – Fri, and we will do it for you on the spot."

What should I do if I can't make it to Atlas within business hours?

"We are open from Monday to Friday 7.30am and 5.30pm. If you cannot make it within these times, we may be able to come to you, please call us to speak with an repairs advisor."

Must I notify the insurance company before repairs are made?

"Yes. After we have quoted the damage to your vehicle, we will organise for your insurance company to inspect the vehicle and approve some paperwork so we can get started. At Atlas, we organise everything for you."

How can I get a rental car?

"We are happy to organise this for you. All you need to do is let our booking staff know and we will have a late model courtesy car ready for you when you drop your car off for repairs."

How will I know when my car is ready?

"We keep you informed throughout the repair process, by your choice of telephone, SMS or email. Feel free to call or email your advisor any time during the repair process if you have any questions or concerns."

Is there a warranty on the repairs to my vehicle?

"Yes, all repairs performed by us are guaranteed for the lifetime of the vehicle. Read more about this here."

Who do I pay my insurance excess to?

"Excess payments are collected by the repairer, on behalf of your insurance company. If the excess applies it will need to be paid prior to or upon collection of your vehicle."

Which payment methods do you accept?

"We accept all major credit cards (incl. American Express), EFTPOS, Bank Cheque, Direct Deposit (48 hrs processing time) or cash."