FAQs

I've been involved in an accident, what should I do?

"Call our 24 hour accident assistance hotline on 0413 660 660 (24 hour service) for free accident assistance Australia wide. If your car is drivable, bring it into our shop for an on the spot estimate. If you would like to make a claim we have all the relevant forms to be able to process it right away.

Otherwise call us on (02) 9436 3420, as we are happy to assist you and guide you throughout the whole process."

Do I need to contact several repairers for estimates?

"No. It is your legal right to choose your own repairer. Only one estimate is required."

Will I have to pay an excess if I am not at fault?

"If you have all of the details of the third party involved, there is no reason why an excess should apply. The best option is to put the claim through your own insurance to avoid all of the delays and dramas associated with a third party insurance claim."

Can I receive a quote for the repairs to my car over the phone?

"Unfortunately not, as there are too many variables when it comes to fixing cars and we really must see the vehicle and the full extent of the damage before we can commit ourselves to a price and a time frame. You do not have to make an appointment for a quotation, just come in any time between 7.30am and 5.30pm Monday to Friday, and we will happily be able to assist you."

What should I do if I'm unable to make it within business hours?

"We operate from Monday to Friday 7.30am to 5.00pm. If you cannot make it within these times, feel free to call us on (02) 9436 3420, to discuss your options."

Do I have to notify the insurance company before repairs are made?

"After we have quoted the damage to your vehicle, we will organise for your insurance company to inspect the vehicle and approve some paperwork so we can get started. At Atlas, we organise everything for you."

Do I receive a loan car while my car is being repaired?

"At Atlas we provide quality courtesy cars to minimise inconvenience while your vehicle is undergoing repair. Feel free to contact on (02) 9436 3420 to discuss your options."

How will I know when my car is ready?

"From when you drop-off you vehicle to when you pick it up, we will keep you informed and updated with the entire process of the repairs. Feel free to call us on (02) 9436 3420 or email us at info@atlasmotorbody.com.au if you have any questions or concerns."

Is there a warranty on the repairs to my vehicle?

"Yes, all repairs performed by us are are backed by our Lifetime Guarantee, giving you the piece of mind that the work is completed at the highest level."

Who do I pay my insurance excess to?

"Excess payments are collected by the repairer, on behalf of your insurance company. If the excess applies it will need to be paid prior to or upon collection of your vehicle."

Which payment methods do you accept?

"We accept all major credit cards (incl. American Express), EFTPOS, Bank Cheque, Direct Deposit (48 hrs processing time) or cash."